Terms & Conditions

Last Amended: March 22, 2023

In order to keep costs to the customer down and to remain competitive within the market, the customer agrees that all jobs are payable upon completion.

Agreement to the quoted price by the customer means the customer agrees to pay the quoted price upon completion of the job.

It is my intention that jobs will be completed on the same day, wherever possible.

If a part cannot be sourced on the day of the job attendance, no further labour costs will be incurred by a re-attendance on a later day to fit said part.

If on a re-attendance, the boiler / appliance is found to have developed another fault differing from the original fault in the intervening period, this is to be dealt with as a new repair and subject to new repair job terms & conditions.

If on a re-attendance, the same fault has developed again within the one year parts guarantee period, the repair will be completed for a further £70 labour if the re-attendance is longer than six months from the original repair date. If the original repair was less than six months previously, no further labour charges will be incurred. If the part fails within the manufacturers warranty period, no extra cost should be needed for the manufacturer to supply a replacement.

Costs of parts will be sourced, where possible, when attending the job. The customer will then have the opportunity to decide whether to proceed with the repair.

If I, or the customer, deem the boiler / appliance to be Beyond Economic Repair through parts cost, availability or poor general condition, then a Diagnosis fee of £25 shall be charged instead of the normal full repair labour charge.